Troubleshooting for Administrators

This section shows a few basic troubleshooting techniques in case of an emergency.

If you are having troubles triggering the Directory Watch Publication when new files are added, then the following may be of help:

Ensure that the account running the FME Server Windows Services has permissions to access the directory.
CREATE and MODIFY notifications are only sent when there is a change in file size - this might be an issue if you are overwriting the file, or deleting and re-adding within the set Poll Interval.

If you are unable to receive email on FME Server then the following suggestions may be of help:

Ensure you carry out the post-installation configuration steps as noted in the reference manual. Without this only local mail could be delivered.
Is the FME Server’s email SMTP port open? Typically this will be port 25 or 465.
Does your FME Server have a DNS name that is available on an internet name server or your local DNS setup? Email cannot be delivered to it if it cannot be found!
For IMAP, is the FME Server’s IMAP port open? Typically this will be port 993.

If you are unable to send email on FME Server then the following suggestions may be of help:

Have you created and correctly configured the Email Subscriber? The Data Download and Job Submitter services have pre-defined Subscribers, but they will need to be properly configured.
Is the FME Server’s email SMTP port open? Typically this will be port 25 or 465.
Does the FME Server have an internet connection?
Are you using a Google account with 2-Step Verification? You will need to generate an app password and replace the SMTP password with this 16 digit app password code.

If an email sent by FME Server uses default parameters instead of those you had configured, then the following suggestions may be of help:

If you are sending an email using the FMEServerNotifier transformer ensure that the Content parameter is set to an attribute that contains the email message information in JSON format (use the custom transformer FMEServerEmailGenerator).
If you are sending an email from a completed workspace using the Notification Service and Topics to Notify (Success) ensure the Notification Writer is set to the Text File writer which is writing the email information.

If you cannot connect to a WebSockets server, then the following may be of help:

Ensure the FME Server’s WebSockets port (default 7078) is open.
Ensure you are using the correct stream_id for sending and receiving between your applications.

If a workspace set to subscribe to a Topic is not triggered by it, then the following suggestions may be of help:

Check the FME Workspace Subscription in the web interface and make sure the required Topic is in the list of Topics subscribed to.
Check the FME Workspace Subscription in the web interface and confirm the username and password for the Subscription. If you have changed your password recently the password for the Subscription needs to be changed as well.

If Topic Monitoring fails, then the following may be of help:

Topic Monitoring requires the use of WebSockets, so ensure the FME Server’s WebSockets port (default 7078) is open.

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